Resume

 

    Lead Designer

    Ejenta

    2014 - 2017

    As the sole designer, I led all aspects of Ejenta's service design including requirements gathering, user research, concept development, interaction design, visual design, and messaging. Key accomplishments:

    • Launched two remote health monitoring pilots with Kaiser-Permanente.
    • Created multi-platform design supported on mobile, tablets, and desktops.
    • Led the data analytics strategy (e.g., population, individual, & predictive).
    • Designed blue sky product integration concepts to attract & excite partners.
    • Developed Alexa prototypes in collaboration with engineering team.
    • Mentored summer intern.

     

    Principal Designer

    Ginsburg Design

    2006 - 2014

    Designed creative solutions to help clients achieve their business goals. My approach often included ethnographic research, competitive research, group brainstorms, & prototyping. Sample projects:

    • Disney Storytelling Application   
    • Intuit Mobile Wallet Concepts  
    • Intuit Android Tablet Application
    • Intuit Small Business Tablet Explorations
    • Walmart Mobile Shopping Application
    • Autodesk Website Redesign
    • Pie Home Networking Ethnographic Research
    • Proteus UX Competitive Analysis & Design Principles
    • Hotwire Hotel Search Redesign
    • Usable Security Research & Concept Design
    • Move Inc. Website Enhancements

     

    Mobile Design Lecturer

    UC Berkeley's iSchool

    2012-2014

    Lectured the highly rated graduate level course "Designing Mobile Experiences." Classes included design lectures, design critiques, as well as industry guest speakers.

     

    Senior Design Manager

    Yahoo!

    2003-2005

    Led redesign of Yahoo! Photos which featured improved search, image editing, and many other enhancements. Developed lean UX best practices and shared these practices company-wide. Grew cross-functional design team and managed budget and relationships with outside design agencies.

     

    Senior Interaction Designer

    Yahoo!

    1999 - 2003

    Led the interaction design for a wide range of Yahoo!'s products such as Photos, Groups, and Profiles. Worked closely with user researchers on ethnographic studies and usability tests. Organized the Yahoo! interaction design lecture series and helped develop training materials for new designers.

     

    Interaction Design Intern

    Holocaust Memorial Museum

    WinteR 1999

    Designed service to trace the journey and fate of Holocaust victims. Responsibilities included needs assessment, data model development to accommodate content in different languages and formats, interaction design, and prototype development.


    Publications

    Authored Designing the iPhone User Experience which was published by Addison-Wesley in August 2010. Available in English, Chinese, and Korean.


    Education

    Cornell University, BS, Business Management

    UC Berkeley, MS, Information Management with concentration in HCI

     

       

      Design Skills

      Interaction Design

      Service Design

      UI Design

      Voice Interfaces

      Information Architecture

       

      Product Strategy

      Competitive Research

      Brainstorming

      Visioning

      Roadmap Development

       

      User Research

      Ethnographic research

      Participatory design

      Personas & scenarios

      Concept testing

      Usability testing

       

      Tools

      Sketch

      Invision

      Adobe Suite

      Axure

       

      Languages

      Japanese

       

      Speaking

      Adaptive Path UX Week

      How Design Interactive

      Google Tech Talks

      Yahoo! Lecture Series

      UC Berkeley iSchool

      BayCHI

      CHIFOO